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0116 262 3999 Freephone 0800 644 0686
Mobile 0791 337 2633

One call that's all! Computer services you can depend on!
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Frequently Asked Questions

How long does it take to get delivery of a custom built pc?

We aim to dispatch your pc within 7 working days of receiving payment or cleared funds.

I need a PC building but not sure what I need?

We will help you decide dont panic!. Our staff will help our customers design the custom built PC of their choice by guiding them every step of the way. Apart from our website, we also have friendly and knowledgeable staff available via phone on 0116 2623999. Our team will provide you with key product information, helpful suggestions and recommendations to meet your needs. They will even alert you to possible problems with your specification. To start simply let us know that what you would use your new custom built computer for and your budget? This will allow us to send you a targeted recommendation and walk you through all the available options so that you can make an informed decision.

What quality are the parts used to build my PC?

We only use quality PC parts and components. Our product range comprises brands such as INTEL, AMD, ASUS, CORSAIR, KINGSTON, GIGABYTE, MSI, MAXTOR, SEAGATE, WESTERN DIGITAL, IBM, PIONEER, LITEON, PHILIPS, NEC, XFX, FOXCONN etc. You can be rest assured we will only use the best quality components when building you PC.

Do you only ship to the UK?

At present we can only ship to any address in the UK due to the difficulty of servicing warranty outside the UK. For credit card/debit card payments items will only be shipped to card billing address. For other payment methods please contact us on 0116 2623999.

How much will it cost to ship my PC?

The shipment charges vary depending on shipping address, type of shipping service, order value, size and weight of the order. When you add a computer to your cart you will see exact shipment cost and shipping options available for your order.

Where are you located?

We are situated in Leicester and operate from our retail shop 1 mile from the city centre, you also have the option to pick up your PC in person if you prefer.

"Burn In process" what is this?

"Burn In" testing is the process of stressing PC components to a level that they could only sustain if they are fit for use and free of defects. All our Custom Built PC's go through an extensive Burn In and stress testing process to ensure that the product that reaches you is fit to handle the stress of regular use with ease.

What after sales service and warranty will I receive?

We pride ourselves in our after sales support and troubleshooting service. All our PC's are shipped with at least a One year return to base warranty that covers full Parts and Labour Costs.

Will I get a VAT receipt?

All of our custom built computers and PC components come with a full VAT receipt. You will receive this with your order

Will I get an operating system with my PC?

Not all of our PCs come with operating systems. Please check the spec of the PC you have ordered and see if the Operating System is listed on the spec or whether it says "None". If you have bought a PC without an operating system then it will come with no software apart from the drivers and any additional software you may have ordered. We do provide you the option to buy our PC's with the operating system pre installed and offer Windows/Windows XP.